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“Even if we temporarily paused our operations due to Covid-10, our teams have been working round-the-clock, so future flights are contact-less and have your health and well-being in mind. When you’re ready to fly, rest assured we have everyone’s safety as our topmost priority.”
Ms. Candice Iyog, Vice President for Marketing and Customer Experience at Cebu Pacific Air
By EDD K. USMAN
(SDN) — DISRUPTION of life has become the new normal in so far as the time of Covid-19 pandemic is concerned.
And it is possible the old normal won’t becoming back anytime soon.
Quarantines and lockdowns and social distancing are the order of the day in many countries, including the Philippines, affected by the novel coronavirus.
As countries closed their borders for outgoing and incoming travelers, the world’s airlines have also stopped flying — some save for mercy flights to pick up and/or transport nationals and foreigners stranded by the travel restrictions.
In the Philippines, airlines have cancelled commercial flights until, perhaps, after May 15 when the Luzon-wide extended Enhanced Community Quarantine (ECQ) is lifted.
For the country’s airline companies, such as Cebu Pac, new guidelines have to be issued to conform with the government’s own guidelines for the public in general.
Thus, Cebu Pac, the country’s most popular budget airline — flyers say — said in a email to SDN — Science & Digital News has come up with new guidelines for contact-less flights.
Candice Iyog, vice president for Marketing and Customer Experience at Cebu Pac, assured its myriads of customers the airline is taking utmost care for their health and well-being.
“Even if we temporarily paused our operations due to Covid-10, our teams have been working round-the-clock, so future flights are contact-less and have your health and well-being in mind,” she assures.
“When you’re ready to fly, rest assured we have everyone’s safety as our topmost priority.”
From the Cebu Pac executive, here are the airlines’ new guidelines for Contact-less Flights within the country:
- Required masks and physical distancing.
- Guests are required to keep masks on, from airport entrance until arrival. Bag drop counters will close one (1) hour before flights, to allow enough time for staggered boarding procedures. Physical distancing markers must be followed.
- Frequent sanitation of passenger areas.
- Hand sanitizers will be provided for guest and staff use, at the airport and inside the aircraft. CEB passenger areas such as kiosks, bag drop counters, shuttle buses, and aircraft lavatories and seats will also be frequently sanitized for everyone’s safety.
- Self check-in and no-touch boarding.
Vice President Iyog said the airline highly encourages guests “to check in online to minimize proximity to our check-in agents. Those with no bags can head straight to gate. Once the row is called, have boarding passes ready for scanning by our boarding gate agents.” (Cebu Pac calls its customers affectionately as guests.)
She emphasized that the airlines’ operations teams have put in place world-class preventive measures: the Rapid testing and PPEs (personal protective equipment) for operating crew.
“CEB pilots and cabin crew will undergo rapid antibody tests before their assigned flights, as part of our commitment to flatten the curve. Operating crew cleared for flights will also don personal protective equipment. They are also trained to assist and isolate guests onboard, as needed,” Vice President Iyog says.
Extensive aircraft disinfection
She said Cebu Pac’s daily disinfection program includes the misting of the aircraft cabin, using an Airbus-approved disinfectant effective in eradicating viruses including the Coronavirus. This process is aligned with International Air Transport Association (IATA) guidelines, and ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized. Lavatories will also be sanitized every 30 minutes.
Hospital-grade HEPA air filters in Airbus aircraft
She added the air inside the cabin is changed every three (3) minutes, using High Efficiency Particulate Air (HEPA) filters installed in our Airbus aircraft. HEPA filters can filter out viruses with a 99.99% efficiency, which is why it’s also used in hospital operating rooms.
“Our teams will continue to work with government authorities, and use guidelines from the World Health Organization and the International Civil Aviation Organization. We will keep refining our procedures, so you can travel with peace of mind,” Vice President Iyo assures. (Cebu Pacific Air)