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PUNE, India, Dec. 15, 2020 /PRNewswire/ —
- The COVID-19 pandemic is expected to positively impact the digital transformation B2B e-commerce market. Companies are increasingly moving towards the e-commerce sales channel during the pandemic situation. E-commerce websites allow virtual transactions which help in limiting the spread of the virus. In China, for instance, there has been a significant rise in the number of B2B companies that have opened up e-commerce websites, or collaborated with online platforms such as Alibaba and Focus Technology Co., Ltd. (made-in-china.com). Effective cyber security solutions are also being sought by these companies to mitigate risks of both data and financial hacks that can result in considerable loss in revenue for businesses.
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- Customer relationship management (CRM) solutions are in great demand in the digital transformation B2B E-commerce market. B2B CRM solutions help in increasing customer interactions, which in turn results in lesser customer churn. Personalization can be provided through CRM software, and a wider pool of businesses can be managed using customized solutions. Salesforce.com, inc., for instance, provides a B2B customer management solution that helps in transitioning to e-commerce in a matter of weeks through faster cloud-based deployment options. B2B complexities such as reorder management, account hierarchies, custom catalog management, contract pricing management, etc., can be performed easily using salesforce’s B2B e-commerce solution.
- Small and medium enterprises are expected to show the highest growth during the forecast years in the global digital transformation B2B e-commerce market. Small B2B businesses are moving at adopting B2B e-commerce to reduce operational expenditures arising from brick and mortar stores. Furthermore, these companies can also cater to international businesses with a well-defined e-commerce website, thus driving digital transformation B2B e-commerce market.
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- Some of the players operating in the digital transformation B2B e-commerce market are Accenture, Adobe, Amazon Web Services, Inc., Atos, Cognizant, Deloitte Touche Tohmatsu Limited, Ernst & Young Global Limited, IBM Corporation, Infosys Limited, KPMG International Limited amongst others.
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