(SDN) — Chinese global tech firm Lenovo has just opened its first premium service center in the Philippines.
The company, with its headquarters in Beijing, inaugurated recently is first exclusive standalone service to serve its Filipino customers as it revs up customer experience in support of their needs.
In an press statement sent to SDN — Science and Digital News the company said the service center also offers two support services exclusive to its customers – Premium Care and Accidental Damage Protection.
In the photo from left are: Ian Dequit, Service Delivery manager, Lenovo Philippines; Michael Ngan, country general manager, Lenovo Philippines; Shennan A. Sy, CEO, CompAsia Computer Repair Services; Jonathan So, vice president for Operations, CompAsia Computer Repair Services; and Bernalina Rimando, site manager, CompAsia Computer Repair Services. (Photo: Lenovo)
Lenovo Philippines Country General Manager Michael Ngan explained the rational behind the new service center, saying its part of the company’s thrust of putting customers’ need first.
“With the aim to drive innovation that exceeds expectations and focus on improvement in customer experience, we provide excellent and flexible services and solutions to better understand our customers and solve their challenges by enhancing the speed and quality of our after-sales services.”
The company chose North Domingo Place — San Juan City, Metro Manila — on its Ground Floor for the service center’s location. It was designed to provide repair services on on Lenovo’s consumer and commercial products.
Services available for customers to choose from is a variety of offerings like “In Warranty” and “Out-of-Warranty Repair and Installation of Upgrades (memory, HDD, etc.), as well as parts and accessories sales (original and OEM).
Ready to receive customers.
With this dedicated service center, Lenovo customers can expect faster repair experience since the number of sub-contracted services and extra layers of processes are minimized. This is a stark contrast to the usual multi-branded service centers which tend to divide the resources depending on the repair workload.
To extend support services to patrons nationwide, Lenovo is also planning to establish service centers in Metro Cebu and Metro Davao in the near future.
Lenovo also offers two support services exclusive to its customers – Premium Care and Accidental Damage Protection.
A unique package created especially with hassle-free services in mind, Premium Care provides 24/7 technical support over the phone, hardware repair service delivery, single resource for software and hardware expertise, extended Field Response time (9 a.m.-9 p.m. Mondays to Fridays), comprehensive software support with collaborative third-party assistance, and annual PC health checks.
Accidental Damage Protection, on the other hand, is a unique service offering that provides support not usually covered by standard warranties as it repairs damages brought by accidents. This covers operational or structural failure caused by liquid spills on the keyboard, unintentional bumps or drops from not more than 15 feet or 5 meters, an electrical surge that damages the product’s circuitry, or failure of the integrated screen. The tech experts will repair or replace any damaged products, provided that the damage is accidental and unintentional.
Lenovo Service Center is open Mondays to Fridays at 8:30 a.m. to 5:30 p.m. and Saturdays from 9 a.m. to 6 p.m. Interested customers can contact the center via (02) 867-2273, 0998-953-6866, and 0917-953-6686. (SDN/Lenovo)