By EDD K. USMAN, SDN, Twitter: @edd1819, Instagram: @bluestar0910, Facebook: SDN — Science, Digital & Current News
(SDN) — DIGITAL payment titan PayPal has hired 700 workers for its new Philippine site.
And the company plans to hire 1,000 more hands by year-end 2020.
On October 7, 2019, the company inaugurated its largest and first consolidated operations site in the Philippines, located in Alabang, Muntinlupa City, Metro Manila.
For its future new hires for the new site, PayPal would be filling it up with key roles in customer support, voice and non-voice processes, and risk management catering to English-speaking customers around the world.
In an email to SDN — Science and Digital News, it was learned the firm intended at first to employ 1,000 personnel leading to 2021, but stepped up its target as it experience growing needs for key business functions and the availability of a large pool of local talent.
The company has over 286 million active account holders and is available in more than 200 markets as it supports customers worldwide, not an easy task.
In the new site, the company assures prospective employees of getting robust product and cultural training aimed at arming them with the necessary knowledge and skills to better understand PayPal customers, as well as the intricacies of the many international markets they will serve.
PayPal’s Alabang global operations center is a reaffirmation of the” country’s reputation as a hotbed for talent.”
John Nichols, country lead and senior director of PayPal Global Customer Service, noted his company’s and Filipinos’ being correct match.
“Filipinos are renowned not only for their outstanding command of the English language, but also for their customer service expertise, as well as their resourcefulness, hard work, and openness to new experiences.
“At PayPal, we embrace passion and diversity as part of our culture, and Filipino talents make for the perfect fit when it comes to the values we strive for as a global company,” Nichols said.
Riding the millennial bandwagon
The company’s new site in Alabang will cater to millennials — those who are in their 20s and 30s, the generation driving the digital age. It jibes with PayPal as it champions innovation, collaboration, inclusion, and wellness.
To implement this, the site has rest areas, karaoke room, as well as a games area. It also has a modern cafeteria that serves organic food, with the space easily turn into a function zone equipped with built-in LED screens and state-of-the-art sound system for any event.
Needless to say, the spacious site also features open collaboration zones and Wi-Fi on all floors to encourage teamwork and connectivity.
Nichols let in on the philosophy behind this attention to details.
“Our facilities are meant to embody PayPal’s work-culture philosophy which prizes innovation, collaboration, inclusion, and wellness.
“By nurturing these values in our office spaces, we provide our teams with the very best in coaching, mentorship and leadership, so they grow personally and professionally in their careers,” he explained.
PayPal is pursuing its vision of democratizing financial services, which requires recruiting more talent for a wide range of customer support roles.
With its new site in the Philippines, more Filipinos, apparently, have a great opportunity to join the innovative company as it also continues to disrupt the world of finance. (SDN)