Featured image above shows DQS Certification Philippines Inc. Managing Director Romeo Zamora (extreme left) hands over the ISO 9001:2015 Quality Management System (QMS) recertification to PCSO, led by General Manager Melquiades Robles, Chairperson Felix Reyes, Board Members Imelda Papin, Jennifer Guevara, and Janet Mercado, on June 9, 2025.(PCSO Media Team)
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MANDALUYONG CITY — The Philippine Charity Sweepstakes Office (PCSO) has reaffirmed its dedication to public service excellence by successfully obtaining its ISO 9001:2015 Quality Management System (QMS) recertification on June 9, 2025.
This recognition covers the agency’s key functions, including gaming operations, prize claims, and various support processes.
The recertification was officially presented at the PCSO Main Office in Mandaluyong City, Metro Manila, by Romeo Zamora, managing director of DQS Certification Philippines, Inc. to PCSO Chairperson Judge (Ret.) Felix Reyes, General Manager Melquiades Robles, Board Members Jennifer Guevara, Janet Mercado, and Imelda Papin, as well as Assistant General Managers Atty. Lauro Patiag, Arnel Casas, Julieta Aseo, and Atty. Lyssa Grace Pagano.
This marks the third consecutive ISO recertification for PCSO, highlighting the agency’s unwavering commitment to service excellence, operational efficiency, continuous improvement, and good governance — all for the benefit of the Filipino people.
“We are honored to receive this recertification, which affirms our commitment to uphold the highest standards across all facets of our operations,” says Robles. “More than just a certification, this is a validation of the dedication, integrity, and hard work of every individual at PCSO.”
The ISO 9001:2015 standard is globally recognized and ensures that an organization’s quality management systems align with international best practices.
For PCSO, this milestone strengthens its mission to provide reliable gaming services while ensuring that every peso bet is used to fund charitable programs nationwide. (/)