July 3, 2020
Health

CebuPac, Cebgo domestic & int’l flights cancelled — President Lance Gokongwei

Cebu Pacific Air, Contact-less Flights, CEB, travel, Covid-19, pandemic

Media Release:

For the travelers among us, here’s an announcement from Cebu Pacific Air relating to the threats from Covid-19:

OVER the past several days, we have seen a rapid escalation of developments surrounding the spread of the Coronavirus Disease (COVID-19). The aviation industry — including Cebu Pacific — has been significantly impacted by COVID-19.

We have had to cancel flights to key international markets, and more recently, majority of our domestic operations due to community quarantines and air travel restrictions.

Today, we have decided to suspend all our Cebu Pacific and Cebgo domestic and international passenger flights from March 19 to April 14, 2020, while the Enhanced Community Quarantine measures of the Philippine government are in effect.

It is a difficult, but necessary decision, as part of our efforts to ensure the safety of our passengers and operations teams, and to comply with stricter quarantine measures, and air, sea, and land restrictions — in the Philippines and other jurisdictions.

On March 18, we will operate our last flights until April 14, and these will be from Manila to Bangkok, Tokyo, Osaka, Nagoya, Ho Chi Minh, Singapore, Taipei, and Bali and vice versa. We will work with the authorities to assist in flying stranded passengers in and out of the Philippines.

Prior to the Enhanced Community Quarantine, we operated 2,800 weekly flights to over 60 destinations across Asia, Australia and the Middle East, the most of any Philippine carrier.

Below is a summary of the options for our guests on cancelled flights due to COVID-19. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight.

We are working round-the-clock to ensure guests can conveniently manage their bookings online, and our customer care and frontliner teams are on hand to assist.

FAQs may also be found here: bit.ly/CEBCOVID-19FAQ

During this flight suspension period, we will base our 75-strong fleet in three operating hubs: Ninoy Aquino International Airport (MNL), Cebu-Mactan International Airport (CEB), and the Clark International Airport (CRK).

We continue to monitor the situation and will provide updates as soon as possible. Let me assure you that this situation, while difficult and unprecedented, will pass.

With your much-needed support, we will emerge from this stronger, so we can continue making moments happen for each and every Juan.

Please allow me to thank you for your patience, understanding, and support. May I also request you to join me in thanking our flight, operational and frontliner teams for doing all they can to assist our guests.

We look forward to flying you to more places again soon, but everyone’s safety is the priority at this time.

Stay safe everyone!

Until your next Cebu Pacific flight,

Lance Gokongwei
President and CEO, Cebu Pacific Air

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Prior to the announcement above, this was the situation:

Our goal will always be to make flying safe, easy and convenient for you. We understand that you may be feeling uneasy about traveling, because of COVID-19, but we continue to explore how you can travel with flexibility and peace of mind.

Please allow us to share with you some measures we’ve taken so you can travel with peace of mind.

Cebu Pacific practices precautionary measures such as frequent extensive disinfection of aircraft, provision of gloves and disinfectants for our cabin crew, and the use of HEPA air filters in our aircraft to block 99.99% of contaminants and viruses. You may hear from our team here.

We also continue to operate our flights as scheduled, and are extending the following options so you can book with confidence:
BOOK AND TRAVEL SOON

Guests who plan to book and travel until April 2020 now have the following options available:

Booking period: March 12 – April 30, 2020
Travel period: March 12 – April 30, 2020

1. FREE CEB Flexi, which waives the rebooking fee and allows for up to two (2) FREE rebookings. Simply select CEB Flexi add-on during booking. In the event you choose to rebook your flight, just manage your booking online up to 2 hours before your flight. A minimal fare difference may apply.

2. FULL TRAVEL FUND, should you choose to not push through with your flight. You may avail of Full Travel Fund through Manage Booking up to 2 hours before your flight here.

BOOK AND TRAVEL LATER

Guests who plan to book until April 2020 now have the following options available:

Booking period: March 12 – April 30, 2020
Travel period: March 12 – April 30, 2020

1. FREE CEB Flexi, which waives the rebooking fee and allows for up to two (2) FREE rebookings. Simply select CEB Flexi add-on during booking. In the event you choose to rebook your flight, just manage your booking online up to 2 hours before your flight. A minimal fare difference may apply.

We will continue to do our best in providing you with updates as this situation evolves. Thank you for your continued trust in Cebu Pacific.

Sincerely,

Candice Iyog
Vice President
Marketing and Customer Experience

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