It is using IBM Watson Assistant, hosted on the IBM public cloud, and state-of-art enterprise AI search capabilities with Watson Discovery to understand and respond to common questions about Covid-19. It leverages trusted information sources, including guidance from the World Health Organization, the U.S. Centers for Disease Control & Prevention (CDC), and SDSN Youth’s Philippine Interactive Dashboard.
Using these sources, it understands and responds to common questions including pre-trained Covid-19 symptoms and testing information, public service information, and additional intents organizations can select from the IBM’s content catalog. Watson Assistant continuously learns and gets better the more it is trained and used.
Judan-Jiao added, “We are currently offering Watson Assistant to local government agencies, businesses, hospitals or other healthcare organizations while assisting with the initial set up, which can typically be done in just a few days. Organizations can customize the solution to address questions specific to their city or region or integrate IBM Watson Assistant to its existing back-end ERP systems.”
Julio Macrohon, overall project lead and Board secretary of UN SDSN Youth Philippines’ Leadership Council said, “IBM Watson Assistant has been very helpful in answering the most common Covid-19 questions, especially those coming from the youth. Having the Watson Discovery to search through other reputable sources has also further increased the wealth of information we can share with our users. All in all, this partnership has allowed SDSN Youth to streamline its operations and maximize the time and effort of our volunteers, thus enabling us to better achieve our mission of fighting against both the pandemic and infodemic.”
With Covid-19 affecting more countries, areas and territories globally, IBM is helping government agencies, healthcare organizations, academic institutions, businesses and NGOs throughout the world use AI to put critical data and information into the hands of their citizens. Aside from the Philippines, IBM Watson Assistant is also currently at work in the Covid-19 initiatives of more than 25 countries and counting, including Thailand, the Czech Republic, and the USA.