SURABAYA, Indonesia, July 20, 2023 /PRNewswire/ — Setting the new bar for a modern hospitality that is uncomplicated, humanely attentive yet always adapting and growing — has been consistently done by Four Points by Sheraton Surabaya Pakuwon Indah. This time, the unstoppable team has been once again, recognized by Marriott International and given four prestigious trophies for Marriott Select Brands Awards Global. The hotel from Surabaya, Indonesia, has been officially listed in the Diamond Circle Awards, which is the most prestigious award Marriott International can give, and awarded as Diamond Hotel of The Year 2022, Diamond Elite Appreciation, and also Team Member of The Year.
"Being listed in the Diamond Circle Awards means we are in the top 1% among all Four Points brand all over the world. This position is very prestigious, and we are truly honored to be selected by the global brand team," stated Achmad Syaifudin, the Hotel Manager of Four Points Pakuwon Indah. Hotels that are being put on the list must achieve extraordinary achievements and yearly results in several aspects. "I personally believe that success is measured by progress – not only the end result. Together with the team, not only we maintain the service, engagement, activation and innovation, but also to grow beyond better, year by year."
Since one-year of age in 2021, Four Points Pakuwon Indah has already placed in the top 5 performers in APEC. Since then, the team has put their focus on how to at least maintain being in that position. Achmad says, "Yes, we set the mindset of ‘ourselves is our biggest competition’. We thrive to be better than our own previous versions, in terms of our services, engagement, activation and innovation."
This achievement is purely gained by their high scores in GuestVoice score results. They continuously brought up the ranking from rank 7 by end of 2021 to rank 5 by end of 2022 among 70+ Four Points brand in Asia Pacific, and seating as number one in APEC.
"Guests come and go, but making them stay is another story. As a team, we always set our focus to the guest – not the score. Guests’ engagement is a powerful weapon to hear feedback from guests to ensure their satisfaction. All departments are committed to always engage with every guest in every opportunity," explain Achmad.